Client Support


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Winxnet Client Help Desk Information

Any Winxnet client can contact our Help Desk using this information.

This service is free for Managed Services Clients.

8am - 5pm, Monday - Friday

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866.946.9638

Emergency Icon

866.620.1698 for After Hours/Emergency (requires SLA 2 or higher)

NOTE: In the event of an emergency, call the above Emergency number. Please DO NOT email or submit tickets online, as they may not receive immediate attention.


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Managed Services Client Help Desk Login

Forgot your password? Enter your Email above and click RECOVER


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Help Desk Remote Support Session Connect

Remote Sessions are initiated by Winxnet

You must already be in contact with the Help Desk to use this service!

The Help Desk associate or an engineer will ask you to click on a link to allow a temporary connection to your machine for resolution of your issue without an on-site visit. Connecting for the first time may require an applet installation.


Related

Support Portal Manual (PDF)


Email Quarantine Manual (PDF)


Email Encryption Manual (PDF)


Help Desk can resolve...

  • Username & Password Recovery
  • Login Issues - Locked Accounts
  • Remote testing of printer connections
  • Missing toolbars, shortcuts, folders, etc.
  • Microsoft Office Issues
  • Wireless connection issues
  • LAN connection issues
  • Audio & Video problems
  • Outlook archive connection
  • Verify virus & malware warnings