Winxnet Client Help Desk Information
Any Winxnet client can contact our Help Desk using this information.
This service is free for Managed Services Clients.
8am - 5pm, Monday - Friday
866.620.1698 for After Hours/Emergency (requires SLA 2 or higher)
NOTE: In the event of an emergency, call the above Emergency number. Please DO NOT email or submit tickets online, as they may not receive immediate attention.
Help Desk Remote Support Session Connect
Remote Sessions are initiated by Winxnet
You must already be in contact with the Help Desk to use this service!
The Help Desk associate or an engineer will ask you to click on a link to allow a temporary connection to your machine for resolution of your issue without an on-site visit. Connecting for the first time may require an applet installation.