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Five Signs You Should Switch Your IT Managed Service Provider

Posted on 10/17/2018 9:06:32 AM by Chris Claudio
Category: Managed Services & Outsourcing



Information Technology (IT) has become business critical for almost every industry.  We live in a connected world enabled by the always-on internet.  Whether it’s email, printing documents over your network, accessing a cloud application, controlling inventory, generating invoices or managing a fleet of trucks, IT is at the center of modern business.  And as IT has become more business critical, it has also become more complex and more challenging to protect your data in the event of equipment failures or security breaches.  This combination of strategic importance and complexity has led many organizations to outsource their IT to Managed Service Providers. 

Partnering with a managed services provider (MSP) can help your business grow by enabling your most important business processes, and by ensuring you have access to the expertise you need.  But how do you know if your IT provider is performing at the level your organization needs to thrive?

Here are a few tell-tale signs that it’s time to evaluate switching your IT managed services partner:

  1. Unexpected Downtime – The availability and uptime of your business-critical systems is the single most important thing to most organizations when it comes to IT.  If downtime has become a problem, it’s likely time to switch providers. 
  1. Slow Response Times – Murphy’s Law states that if something can go wrong it will. However, when that inevitable issue occurs, you need it solved fast.  Responsiveness is a key demand you should have of your MSP.   If you are starting to notice longer and longer waiting times when you need support, it’s time to start looking elsewhere. Your MSP has an obligation to maintain your systems and solve high-priority issues as quickly as possible
  1. Lack of Strategic Guidance – A great MSP should provide strategic technology leadership and stay up-to-date on trends and new solutions, so they can better advise you on how to leverage technology to achieve your business objectives.  If you’re not getting the right level of strategic guidance, you’re not getting what you need from your IT outsourcer.
  1. Trouble Keeping Up with Your Growth – One of the major advantages of outsourcing your IT is to implement infrastructure that grows with the needs of your business. However, if you’re finding that your MSP is unable to handle your company’s growth and the increase in demand, then it’s time to evaluate other MSPs.
  1. Unfamiliarity with Your Industry – An MSP should have in-depth knowledge of IT challenges across different industries and the regulation requirements that go along with it. If your MSP is not able to address industry-specific issues important to your business, then you’ll probably want to start looking for MSPs that specialize in helping organizations like yours.

If your organization is experiencing any of these tell-tale signs, it may be time to consider changing your Managed Services Provider. If you don’t feel like your MSP is the right fit for your business, then it’s time to schedule a call with an expert.