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Why Outsource Your IT

Posted on 10/18/2018 9:00:00 AM by Chris Claudio
Category: Managed Services & Outsourcing

The Case for Outsourcing IT

What’s the first thing that comes to mind when you think of outsourcing? 

Let’s face it, outsourcing has kind of been a dirty word for a long time. It is often associated with the wave of activity that took place during the 90s and early 00s as organizations looked to cut costs by moving routine, process-oriented business activities like call centers and back office work to low-cost third party organizations which were generally located offshore.

In reality, the concept of outsourcing is much broader and is about way more than reducing costs.  Engaging third parties for specialized business activities has been a routine business practice for decades. Whether you think about it this way or not, law firms, ad agencies, PR firms, head hunters, travel agents, accountants, benefits providers and payroll companies all provide outsourced services to businesses.  For most organizations, the concept of engaging these types of service providers does not invoke concerns about low quality or poor end user experience.  Instead, these firms are viewed as experienced professionals who are better equipped to carry out the function than an in-house team.  Why would IT be any different? 

Actually, IT is not any different, except that

(1)    the increasing complexity of technology solutions over the past few years has made it harder for an in-house team to have sufficient expertise to meet all of an organization’s IT needs; and

(2)    changes taking place in the past few years have made it logistically easier and even more cost-effective for organizations of all sizes to engage an IT partner for their full range of IT needs.

In general, the case for outsourcing IT is similar to other specialized areas: The core competence of your organization is not IT.  The core competence of an outsourced IT services provider is IT.  As a result, the provider has scale and focus which enables them to

  • Deploy an entire team of experienced professionals with the expertise needed to support all aspects of your IT needs
  • Aggregate buying power to reduce the cost of equipment and third party services for all customers
  • Deliver a higher level of support and provide better end-user experience for the same or lower cost than you are incurring today
  • Provide strategic technology leadership and stay up-to-date on trends and new solutions so they can better advise you on how to leverage technology to achieve your business objectives
  • Take the headache of managing an unfamiliar function and group of resources away from you so you can focus on delighting your customers and achieving your organization’s goals

Of course, as with recruiters, PR agencies, law firms, etc. not just any provider is right for your organization and for some organizations under some circumstances, full IT outsourcing may actually not be the way to go. If you would like to learn more about outsourcing your IT and whether it's the right option for your business, then it's time for a conversation with our experts