Scalable IT Services
Managed Services for Your Business
According to MIT principle research scientist, Andrew McAfee, and the Director of the MIT Center for Digital Business, Erik Brynjolfsson’s Wall Street Journal article, “What Makes a Company Good at IT?”, companies that have the data they need and use it to make decisions (instead of relying more on intuition and expertise) have the highest productivity and profitability. Specifically, the most data-driven companies have 4% higher productivity and 6% higher profits than the average company.
What are Managed Services?
Managed Services are IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows your IT solution provider to monitor the health and performance of your IT assets 24/7/365. RMM means that they can perform proactive maintenance efficiently to stabilize your environment, and respond with rapid remote remediation when things go wrong.
Business Before --and After-- Managed Services
Business without managed services is reactive, costly, and unpredictable. Consider the impact of unscheduled downtime caused by a virus or technical failure. The average costs to small and mid-sized businesses can be staggering. A 2008 Gartner study revealed that every unmanaged desktop costs businesses an average of $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.
A business with managed services experiences a dramatic reduction of unscheduled downtime and lower IT costs because problems are detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending and business activities, and arms you with accurate data about the health and performance of your IT assets.
The Break-Fix Scenario X
An IT problem occurs.
- You discover the problem.
- You place a phone call for support.
- You describe the problem to the best of your ability.
- Solution Provider technician spends time travelling to your site, or uses remote access tools to start digging around for the cause of the problem.
- Problem is diagnosed.
- Problem is resolved.
Results
- Unpredictable service fees
- Higher costs when problem resolution proves time-consuming
- Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, and more)
- With little or no historical performance data, diagnostics can take longer; and failing parts that have gone undetected must be ordered, often creating further delays
The Managed Services Scenario 
Winxnet is alerted before or as the problem occurs because best practices 24 x 7 x 365 monitoring and alerting is in place.
- Winxnet instantly and accurately diagnoses problem in Network Operations Center.
- Winxnet conducts rapid remote remediation from the Network Operations Center and resolves the problem in less time than it would take to find coat and keys.
Winxnet will meet with you to provide a comprehensive understanding of your environment every month and quarter to show work performed, identify issues, and support optimized IT budgeting.
Results
- You get the right technology expert on the job from the start, with fast, reliable resolution
- Your team stays focused on core business activities
- Many issues are detected and resolved proactively before you even notice
- Downtime is significantly reduced or even eliminated, no more costly surprises