What are Managed Services?
Managed Services are IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows your IT solution provider to monitor the health and performance of your IT assets 24/7/365. RMM means that they can perform proactive maintenance efficiently to stabilize your environment, and respond with rapid remote remediation when things go wrong.
Business Before --and After-- Managed Services
Business without managed services is reactive, costly, and unpredictable. Consider the impact of unscheduled downtime caused by a virus or technical failure. The average costs to small and mid-sized businesses can be staggering. A 2008 Gartner study revealed that every unmanaged desktop costs businesses an average of $4000 a year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership (TCO) that is typically 42% higher than for managed PCs and 29% higher for unmanaged laptops.
A business with managed services experiences a dramatic reduction of unscheduled downtime and lower IT costs because problems are detected and resolved faster—often before you’re even aware of them. Managed services also helps you reduce and optimize your IT spending and business activities, and arms you with accurate data about the health and performance of your IT assets.
Winxnet Site Manager
Winxnet Site Manager is a single, lightweight piece of software, installed once at each customer site. With unparalleled efficiency, Winxnet Site Manager automatically performs secure, comprehensive scans of customer environments to gather up-to-date information that are needed to manage your IT assets.
With Winxnet Site Manager, Winxnet can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, fax machines or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, SaaS resources, virtual machines and much more.
Winxnet Network Operation Center
A powerful, Web-based, centralized dashboard that allows Winxnet to:
- View the asset health and performance data sent by the Winxnet Site Manager;
- “Drill down” to details as required;
- *Perform rapid remote remediation;
- *Configure advanced services;
- Produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.
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As a multi-specialty medical group dedicated to providing its patients with the highest quality medical care, InterMed is dependent upon its ability to make sure everything possible is being done to avoid system failures. Known to many as “the friendliest town in Maine,” the town of Wells required an IT solution in order to come into 100% compliance with the State through upgraded operating and messaging systems and lower hardware costs. CIEE was in search of a comprehensive IT solution that would allow its members to focus solely on their mission. By outsourcing its broader technology support and strategy needs to Winxnet, PGC is able to focus solely on its core business values while experiencing proactive preparedness for a changing healtchare environment
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