InterMed [Case History]
InterMed - As a multi-specialty medical group dedicated to providing its patients with the highest quality medical care, InterMed is dependent upon its ability to make sure everything possible is being done to avoid system failures. Large medical practices like InterMed that choose to outsource their IT see increased cost savings, a return to focus on core business, improved quality, access to talent, innovation, operational expertise and capacity management.
With its extensive experience in healthcare IT, Winxnet was able to recognize and understand InterMed’s needs to come up with a comprehensive technology management solution it could deliver to InterMed 24 hours-a-day/7 days a week. Winxnet manages InterMed’s core infrastructure and ensures that it is reliable and available
By partnering with Winxnet, InterMed expands its IT expertise from four to forty professionals for the same investment. They have seen gains in coverage: Exclusive access to Winxnet’s help desk and a 24/7/365 remote monitoring system that watches over InterMed’s network devices and applications. Even from home at night or on the weekends, InterMed staff have access to technical expertise when they need it. Winxnet is also providing advanced services around server virtualization, disaster recovery, and a patch management system that applies approved updates, service packs, and security fixes automatically after-hours.
Technologies Employed:
- Windows Server/ PC Management
- Microsoft Active Directory
- Microsoft Exchange
- SharePoint
- SQL Server
Support Provided:
- Tier 3 Escalation
- Full Outsourced IT
- Integrated Support Request System
- Managed Services
- On-Site and Remote Helpdesk
- On-Call, Emergency, and After Hours Support
- Complete Cisco Network Management
- Hardware / Software Procurement
- Full Application Support for e-Clinical Works
- Business Intelligence